1. Scope
This policy applies to paid Clyvel subscriptions purchased through Clyvel's checkout. Clyvel is a product by Plan0101. The Free plan has no subscription fee. Checkout and payment processing may be provided by Paddle or another authorized merchant or payment provider, and your transaction receipt may identify the applicable merchant of record.
2. Billing and automatic renewal
Paid plans are generally charged in advance for the monthly or annual billing period selected at checkout, unless the checkout states otherwise. Recurring subscriptions automatically renew at the end of each billing period at the price and frequency disclosed at checkout unless they are canceled before the next renewal.
Taxes, currency conversion and payment-method handling may be determined by the checkout or payment provider.
3. Cancelling a subscription
You may cancel a paid subscription at any time through the billing settings or customer billing portal when available. If self-service cancellation is not available, request cancellation through Clyvel support.
Cancellation stops the next recurring renewal. Unless applicable law or checkout terms require otherwise, paid access continues until the end of the current paid billing period. Deleting an application, organization or user account does not by itself guarantee that an active paid subscription has been canceled.
4. Refund eligibility
Except where required by applicable law, payments are generally non-refundable after a billing period has started. Clyvel or the applicable merchant or payment provider may approve a full or partial refund in circumstances such as a duplicate charge, a billing error, a confirmed unauthorized payment or a material failure to provide the paid service.
Cancelling an annual subscription does not automatically create a prorated refund for unused months unless a refund is required by law or specifically approved.
5. Requesting a refund
To request a refund or report a billing problem, open a support request from your Clyvel account or use the support contact provided in your checkout or transaction receipt. Include the billing email address, transaction or invoice identifier, charge date and a short explanation of the issue.
Do not send full payment-card numbers, passwords, API keys or other sensitive credentials. Additional information may be requested when reasonably necessary to investigate the charge.
6. Approved refunds
Approved refunds are returned through the applicable merchant or payment provider to the original payment method when possible. The time required for funds to appear depends on the payment method, provider and financial institution.
If a refund covers all or part of an active paid period, related paid access, usage allowances or entitlements may be reduced or ended to reflect the refunded period.
7. Applicable law and policy changes
Nothing in this policy limits consumer rights that cannot be waived under applicable law. If mandatory law or checkout terms provide stronger refund or cancellation rights, those rights control.
Clyvel may update this policy as billing methods, products or legal requirements change. The current version date is published on this page.